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• Related Articles

• Onboarding Issues - Re-inviting an Agent who Already Completed Onboarding

  When an agent completes the HCMS Onboarding, they cannot Onboard again, as they already have an account in the HCMS system with their information. In this situation, we can either delete the agent from the system, in which they can complete ...

• Document Issues - Issue Uploading Documents in NLC (image size)

  If you need to convert the size of an image to be smaller, you can utilize an online resource to assist you in altering the size. For instance, you can use an application called Adobe Scan which is free and allows you to scan documents or convert ...

• License issues - License Showing Inactive (but it should be active)

  Please contact support so they can re-sync your NIPR account with HCMS. Once this is done, your NLC account will correctly reflect your license status

• Technical Errors - 500 error when initiating/completing HCMS invitation

  Please submit a ticket so support can escalate this issue to the secondary technical team and they can assist in getting this issue fixed.

• Contracting Issues - Unable to Contract with a Carrier Because you Already are

  If you’re receiving an error that you are already contracted with a carrier, you need to reach out to contracting@familyfirstlife.com.