Technical Errors - 500 error when initiating/completing HCMS invitation

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• Technical Errors - Error Message with Entering Date of Birth for NPN Validation - says email or phone not found

  This is an error that occurs when information is inconsistent with the NPN Validation and data in the NIPR account. Please make sure the NIPR system is accurate; specifically the resident state license section to ensure the email and phone number are ...

• General (/Questions) - What to do after HCMS Onboarding?

  After completing HCMS Onboarding, you will not have access to your account until completing NLC (Next Level Contracting) Onboarding. You should receive a pop-up in your HCMS account when logging into your HCMS account in which you can click the ...

• Technical Errors - Cannot validate NPN - saying NPN is invalid

  Please contact support at support@uppatop.zohodesk.com so they can be of assistance.

• Contracting Issues - Error Message After Clicking “Click to Sign” in Contract Request Process

  Please verify that your phone number in HCMS does not have a country code and is only 10 digits. The system will not let you progress if this information is not in that format. However, if the phone number has been inputted correctlu and you are ...

• Edit Writing Number (HCMS)

  You can edit the writing number in your HCMS profile with the following steps: 1. Log in to HCMS 2. Click on the profile picture icon in the upper right of screen 3. Click "View Profile" from the drop down list 4. Click the "Carriers & Products" tab ...