License issues - License Showing Inactive (but it should be active)

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• License Issues - Not Able to Select a State

  To select the states you wish to submit a New Contracting Request for, you must have active licenses in the respective states. However, please submit a ticket if you cannot select the states despite an active, valid license.

• License issues - Saying AML Training isn’t Valid

  Please verify that your AML training fits the required format to upload. However, if your AML training fits the requirements to upload and you are still having issues, please submit a ticket so support can assist you in getting this fixed.

• Contracting Issues - Why Can't I Create a Contract Request?

  There may be one or more issues with your profile that need to be corrected if you cannot create a contract request. It may be due to an expired license or expired AML training. Go to the issues page, review open issues, and then take the necessary ...

• My information is not showing correctly in HCMS

  We request that you pay close attention to your “Date of Birth” and the following information in the ‘Resident State License’ section of your NIPR profile. If not consistent to the other parts, We recommend updating. Phone Number Email address ...

• Contracting Issues - Error Message After Clicking “Click to Sign” in Contract Request Process

  Please verify that your phone number in HCMS does not have a country code and is only 10 digits. The system will not let you progress if this information is not in that format. However, if the phone number has been inputted correctlu and you are ...