Invalid NPN

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• Technical Errors - Cannot validate NPN - saying NPN is invalid

  Please contact support at support@uppatop.zohodesk.com so they can be of assistance.

• Change NPN in HCMS

  Below, please find instructions to edit/correct your NPN: 1. Log in to HCMS 2. Click profile picture icon in upper right of screen 3. Click on "View Profile" in the drop down menu 4. Click on the edit (pencil/pad) icon in the "Personal Details" box ...

• Technical Errors - Error Message with Entering Date of Birth for NPN Validation - says email or phone not found

  This is an error that occurs when information is inconsistent with the NPN Validation and data in the NIPR account. Please make sure the NIPR system is accurate; specifically the resident state license section to ensure the email and phone number are ...

• Login Issues - Can’t Access HCMS Account Because of a Pop Up

  This is because NLC Onboarding has not been completed. To access your HCMS account, you must complete the two steps in the pop-up: NPN Validation and creating an account in NLC.

• Account/Profile Information - How to Edit Profile

  If NPN validation has been completed, you cannot edit your profile information. If details of an account need to be changed, you should go to your NIPR account and make the necessary changes. Once you have updated the information, please contact ...