Who do I contact?

Who do I contact?







Which team should I contact for this app?

Depending on the issue or inquiry, you may be required to reach out to a particular group or department in Family First Life (FFL). Please see the following infographic to see which team to connect with according to the app in question.










 









































When will I get a response?


HCMS, Gateway & NLC Support Tickets - SLA: 

  • 48 hrs Weekdays

  • 72 hrs  Weekends (Friday -Monday )


What happens if I don't get a response within the specified time? 

Please update your ticket by sending us an email checking in on the status, as well as providing any supporting information that will help us expedite a response. 

When do I contact corporate?

Please see the following infographic. 


Corporate Emails


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