Production Hierarchy Changes (Upline in Another Agency)
The way the HCMS software is designed, Admins currently cannot select uplines in another agency for Production Hierarchy, only Corporate has that capability. We anticipate that this will change with a future update and Admins will have the capability of selecting an upline in another agency.
In the case where the agent and upline are in different agencies, the Production Hierarchy change needs to be done through FFL Corporate. Please send an email to ITSupport@familyfirstlife.com and use "Production Hierarchy Change" in the subject line, providing the details in the body of the email, and the change will be handled by Corporate.