Login Issues - Unable to Log into Account - Password Reset

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• Login Issues - Not Able to Log into NLC (because agent/admin has yet to complete onboarding)

  Please ensure you have finished the Onboarding process to create your NLC account. Once you have, you will be able to log in and utilize all of the application’s features.

• Login Issues - Can’t Change Password

  Please provide more details of the issue you are facing and include a screenshot if you are receviing an error message.

• Login Issues - Can’t Access HCMS Account Because of a Pop Up

  Since your NLC Onboarding is not yet complete, your HCMS account remains inaccessible. To gain access, you will need to finish the two required steps shown in the onboarding pop-up: NPN Validation – Confirming your National Producer Number (NPN) to ...

• Account/Profile Information - Unable to Save New Admin Account

  HCMS does not allow information to be used across multiple accounts, therefore you are not able to save a new admin account. If you are wanting to create a new account, the agent or admin would need to use a different phone number and email address.

• General (/Questions) - How to change my password

  Click the profile picture in the upper right hand corner Click "View Profile" Select "Change password" tab