Login Issues - Can’t Change Password

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• Login Issues - Unable to Log into Account - Password Reset

  To reset your password, please click on this link. For future reference, the HCMS log-in page has the "Forgot Password?" button to reset your password. Nonetheless, if you are receiving an error message, please send a ticket and provide a screenshot ...

• General (/Questions) - How to change my password

  Click the profile picture in the upper right hand corner Click "View Profile" Select "Change password" tab

• Login Issues - Can’t Access HCMS Account Because of a Pop Up

  Since your NLC Onboarding is not yet complete, your HCMS account remains inaccessible. To gain access, you will need to finish the two required steps shown in the onboarding pop-up: NPN Validation – Confirming your National Producer Number (NPN) to ...

• License issues - Saying AML Training isn’t Valid

  Please verify that your AML training fits the required format to upload. However, if your AML training fits the requirements to upload and you are still having issues, please submit a ticket so support can assist you in getting this fixed.

• Login Issues - Not Able to Log into NLC (because agent/admin has yet to complete onboarding)

  Please ensure you have finished the Onboarding process to create your NLC account. Once you have, you will be able to log in and utilize all of the application’s features.