License Issues - Not Able to Select a State

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• License issues - License Showing Inactive (but it should be active)

  Please contact support so they can re-sync your NIPR account with HCMS. Once this is done, your NLC account will correctly reflect your license status

• Login Issues - Not Able to Log into NLC (because agent/admin has yet to complete onboarding)

  Please ensure you have finished the Onboarding process to create your NLC account. Once you have, you will be able to log in and utilize all of the application’s features.

• License issues - Saying AML Training isn’t Valid

  Please verify that your AML training fits the required format to upload. However, if your AML training fits the requirements to upload and you are still having issues, please submit a ticket so support can assist you in getting this fixed.

• Contracting Issues - Why Can't I Create a Contract Request?

  There may be one or more issues with your profile that need to be corrected if you cannot create a contract request. It may be due to an expired license or expired AML training. Go to the issues page, review open issues, and then take the necessary ...

• Contracting Issues - Where to Find Carriers You are Appointed to

  To View the Carriers you are contracted with: Go to your HCMS account Click “View profile” Select the “Carriers & Products” tab